codph Frequently Asked Questions

codph requires a valid government-issued Philippine ID for KYC verification. Accepted documents include the PhilSys National ID, passport, driver's licence, SSS/GSIS card, and UMID. You will also need to take a selfie or short video holding your ID. KYC is required before your first withdrawal and may be requested at any time. Submitting clear, legible photos speeds up the review process significantly.

On the codph login page, click "Forgot Password" below the password field. Enter the mobile number or email address linked to your account. codph will send an OTP or reset link within a few minutes. Follow the steps to set a new password. If you no longer have access to your registered mobile number or email, contact codph support via live chat to verify your identity and recover your account.

No. codph strictly allows one account per person, household, IP address, and payment method. Opening multiple accounts is a violation of the Terms and Conditions and will result in all accounts being permanently suspended with balances forfeited. If you accidentally created a duplicate account, contact codph support immediately via live chat to resolve the situation before it is flagged by the system.

To close your codph account, contact the support team via live chat and request account closure. Any remaining balance will be returned to your registered withdrawal method after identity verification is completed. If you are closing your account because of gambling concerns, codph's team can also walk you through self-exclusion options, which may be a more appropriate step than full account closure.

The minimum deposit on codph is ₱100 for most payment methods including GCash and Maya. Bank transfer minimum deposits may be higher depending on your bank's own InstaPay minimums. Maximum deposit limits per transaction vary by payment method and are displayed in the Cashier during the deposit process. There is no fee charged by codph on standard deposits, though your bank or e-wallet provider may apply their own transaction charges.

GCash withdrawals on codph are among the fastest available — most approved withdrawals reach your GCash wallet within minutes of processing approval. During peak hours or if additional verification is needed, it may take up to a few hours. Withdrawals submitted over weekends or Philippine public holidays are processed on the next business day. Completing your KYC verification before requesting a withdrawal avoids delays.

Yes. codph supports bank transfer withdrawals to major Philippine banks including BPI, BDO, Metrobank, UnionBank, and other InstaPay-participating banks. Bank transfer withdrawals typically take 1–3 business days after processing approval, depending on the receiving bank's clearing schedule. Make sure the bank account name exactly matches the name on your codph account to avoid rejection.

codph does not charge platform fees on standard withdrawals. However, your bank or e-wallet provider may apply their own transaction or receiving fees — for example, some banks charge an InstaPay receiving fee of ₱10–₱25 per transaction. Check with your bank or GCash/Maya regarding any fees on their end. All fee information relevant to codph transactions is displayed in the Cashier before you confirm a withdrawal.

Yes. codph is fully optimised for mobile browsers on both Android and iOS devices — no app download required. Simply open codph.vip in your Chrome, Safari, or any standard browser on your smartphone and the platform adapts automatically to your screen size. All games, deposits, withdrawals, and account features are available on mobile. The experience is smooth even on mid-range Android devices commonly used across the Philippines.

RTP varies by game title. Most slots on codph have RTPs ranging from 94% to 97%, which is standard for reputable online slot providers. The RTP for each specific game is displayed in the game's information panel — look for the "i" or "Info" button before or during play. RTP is a long-run statistical average across millions of spins and does not guarantee results in any individual session.

All RNG-based games on codph use certified Random Number Generator technology, independently audited to ensure random and fair outcomes. Live dealer games use physical equipment — real cards and roulette wheels — operated by professional dealers in licensed studios. codph only partners with game providers who hold certifications from recognised testing laboratories. Game outcomes cannot be manipulated by codph or by players.

codph's system records the state of every game round at the point of disconnection. If the round outcome had already been determined before you disconnected, that result stands and your balance is updated accordingly. If the round was still in progress and no outcome was determined, the bet is typically returned to your balance. If you believe a round was incorrectly settled after a disconnect, contact codph support with your game round ID.

A wagering requirement (also called a rollover or playthrough) is the number of times you must wager a bonus amount before it and any winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before withdrawal is unlocked. Different games contribute at different rates to the rollover — slots typically count 100%, while live table games may count less.

Yes. All codph bonuses carry an expiry period, which is stated in the individual bonus terms. If you do not complete the wagering requirements within the validity period, the bonus and any associated winnings are forfeited automatically. The expiry clock starts from the moment the bonus is credited to your account — not from when you start playing. Check the Promotions section in your codph account to see your active bonuses and their remaining validity.

Generally, only one bonus can be active at a time on codph. You cannot stack a welcome bonus with another deposit bonus simultaneously. Some reload or cashback promotions may be claimable while a bonus is active — check the individual promotion terms for details. Attempting to exploit multiple bonuses through separate accounts or payment methods is considered bonus abuse and will result in account suspension per codph's Terms and Conditions.

The minimum age to register and play on codph is 21 years old. This is a strict requirement under Philippine gaming regulations enforced by PAGCOR. codph verifies age during registration and may request government-issued ID at any time to confirm eligibility. Any account found to belong to a person under 21 will be immediately suspended, with deposited funds returned and the matter reported to the relevant regulatory authority.

You can activate self-exclusion directly from your codph account under Account Settings → Responsible Gaming → Self-Exclusion. Choose a duration from 3 months up to permanent exclusion. Self-exclusion takes effect immediately — your account is locked, you are removed from all marketing, and codph will decline any attempt to open a new account using your identity during the exclusion period. For a shorter break, a cooling-off period (24 hours to 6 weeks) is also available.

Yes. codph gives every registered player the ability to set daily, weekly, or monthly deposit limits from the Responsible Gaming section of their account settings. Lowering a limit takes effect immediately. Raising or removing a limit requires a mandatory 7-day cooling-off period before the change is applied — this is a deliberate safeguard designed to protect players from impulsive decisions. Setting a deposit limit is one of the most effective tools for staying in control of your spending on codph.

The fastest way to reach codph support is via the live chat button available on the platform 24 hours a day, 7 days a week — including Philippine public holidays. Response times via live chat are typically under 5 minutes. You can also email the support team at [email protected] for non-urgent inquiries; email responses are usually delivered within 24 hours. codph support handles account queries, payment issues, technical problems, and responsible gaming requests.